Complaints, Compliments and Comments

We work hard to provide a good service to all tenants. However, we recognise that there may be times when we don't get things right. We want to hear from you when things have gone wrong so that we can remedy the issue and change our practices where appropriate.

Of course, we also like to hear from you when you are pleased with what we do or if you just want to let us know about something. You can get in touch with a member of our team directly by phone, email, letter or a personal visit to our office.  If you prefer, you can send us your message online or email complaints@crosby-ha.org.uk .

Our Complaints policy and process is available from our office or you can download a copy below.

CHA - Complaints Policy and Process

If you are still dissatisfied after making a complaint, you can contact the Housing Ombudsman. Contact details are as follows:

Housing Ombudsman Service

PO Box 152

Liverpool

L33 7WQ

Telephone: 0300 111 3000 Fax: 020 7831 1942

Email: info@housing-ombudsman.org.uk

Website: housing-ombudsman.org.uk