Website Privacy Policy

 Crosby Housing Association Ltd

We are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat information that we gather about your activities on our website.

What information do we collect?
We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

(b) information relating to any transactions carried out between you and us on or in relation to this website;

(c) any other information that you choose to send to us using our website forms.

About cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or to help them work more efficiently, as well as to provide information to the owners of the site.

We use a small number of cookies on our site but they do not collect any personal information about you, we have outlined below the cookies set and what these do. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

We use Square System analytics to analyse site usage. This includes how our users arrive at our site, what they do on the site, what browser they are using and what operating system they use.  The Square System data collected via the pages of our site, is not tied to personally identifiable information.

We operate an ‘implied consent’ policy which means that we highlight our practice and then assume that by using our site you are happy for us to use cookies. If you are not happy with this approach you are able to block or delete our cookies (see for details about how to change your web browser settings).

How we use cookies
The circumstances in which we use cookies are as follows:

Our “Session” Cookies: These cookies are stored for the duration of your visit to our website. They are essential to the proper functioning of some parts of our site where some memory of your activity on our webpages is needed. You may delete and block all cookies from our site, but these parts of our site will then not work correctly. You can read more information about session cookies and what they are used for at:

Our “Persistent” Cookies for Site Analytics and Performance: These cookies remain on your computer after you have visited our website. They are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, how visitors have come to the site from and the pages they visited. 

Social buttons: On many of the pages of our site you will see ‘social buttons’. These enable users to share or bookmark the web content with other people via social networking such as Facebook and Twitter. In order to implement these buttons, and to connect them to the relevant social networks and external sites, our website runs scripts from domains outside of our site. You should be aware that these sites are likely to be collecting information about your activity on our site. If you click on any of our social buttons, these sites will be registering that action and may use that information. In some cases, if you are already logged in to some of these services, such as Facebook/Twitter, these site will be registering the fact that you are visiting our site, and collecting information on the specific pages you are viewing, even if you don’t click on a button to ‘share’ or ‘like’ the content. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Payment service provider: We use allpay to process your payments online. You should be aware that allpay will be using cookies. Please check allpay’s privacy policy and find out how to opt out, or delete, such information.

Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) record repairs orders, comments, complaints or requests to change your personal data that you have made via the website;

(e) send you general commercial communications;

(f) send you email notifications;

(g) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(h) deal with enquiries and complaints made by or about you relating to the website;

(i) publish your comments that you have made on our blog articles;

(j) contact you to respond to enquiries or complaints.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services providers ‘All pay’. You should only provide your personal information to ‘All pay’ after reviewing their privacy policies. We will share information with ‘All pay’ only to the extent necessary for the purposes of processing payments you make via our website.

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our host’s secure (password and firewall protected) servers. All financial electronic transactions you make to or receive from us will be encrypted.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

If you use our online services, you are responsible for keeping the password and user details confidential. We will never ask you for your password.

Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights
You may instruct us to provide you with any personal information we hold about you.

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

Third party website
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.

If you have any questions about this privacy policy or our treatment of your personal data, please write to us at Crosby Housing Association Ltd, 10 Church Road, Waterloo, Liverpool, L22 5NB.