Our Services > Property Repairs

How to Report a Repair

There are four repair priorities: Emergency, Urgent, Routine and Planned.

What we need to know

When you report a repair, we ask you to give the following information:

  • Your name
  • Your address
  • Your telephone number or a contact name and number to arrange access to your home
  • Details of when access is available
  • A full description of the problem
We will use this information so that the contractor or maintenance officer can arrange access for our property inspection and avoid delays in completing the repair.

How you can contact us

By Phone

During office hours - All Repairs - call 0151 920 7300

Out of hours - Emergency Repairs only  - call 0800 304 7074
(calls charged at local rate but may cost extra from a mobile phone).

You can complete an online form here
In Person

Call into our office at 10 Church Rd, Waterloo - map

Please give us feedback

We ask all tenants to fill in a service questionnaire on completion of their property repair. We want to know what you think of the repairs service so that we can make improvements.

Please take the time to complete and return the questionnaire - or you can complete an online form now.