Our Services > Property Repairs
How to Report a Repair
There are four repair priorities: Emergency, Urgent, Routine and Planned.
What we need to know
When you report a repair, we ask you to give the following information:
How you can contact us
By Phone
During office hours - All Repairs - call 0151 920 7300
Out of hours - Emergency Repairs only - call 0800 304 7074
(calls charged at local rate but may cost extra from a mobile phone).
Online
You can complete an online form here.
In Person
Call into our office at 10 Church Rd, Waterloo - map
Please give us feedback
We ask all tenants to fill in a service questionnaire on completion of their property repair. We want to know what you think of the repairs service so that we can make improvements.
Please take the time to complete and return the questionnaire - or you can complete an online form now.
How to Report a Repair
There are four repair priorities: Emergency, Urgent, Routine and Planned.
What we need to know
When you report a repair, we ask you to give the following information:
- Your name
- Your address
- Your telephone number or a contact name and number to arrange access to your home
- Details of when access is available
- A full description of the problem
How you can contact us
By Phone
During office hours - All Repairs - call 0151 920 7300
Out of hours - Emergency Repairs only - call 0800 304 7074
(calls charged at local rate but may cost extra from a mobile phone).
Online
You can complete an online form here.
In Person
Call into our office at 10 Church Rd, Waterloo - map
Please give us feedback
We ask all tenants to fill in a service questionnaire on completion of their property repair. We want to know what you think of the repairs service so that we can make improvements.
Please take the time to complete and return the questionnaire - or you can complete an online form now.