Our Services > Complaints, Compliments and Comments

Complaints, Compliments and Comments

We work hard to provide a good service to all tenants. However, we recognise that there may be times when we don't get things right.

We want to hear from you when things have gone wrong so that we can remedy the issue and change our practices where appropriate. 

Of course, we also like to hear from you when you are pleased with what we do or if you just want to let us know about something. 

You can get in touch with a member of our team directly by phone, email, letter or a personal visit to our office using any of our contact details.

If you prefer, you can send us your message online.

Our Complaints, Compliments and Comments policy and procedure is available from our office or you can download a copy below.

CHA - Complaints Policy and Procedure